MY DARK LAB — FREQUENTLY ASKED QUESTIONS

  • 🔹 GENERAL

    What is My Dark Lab?
    My Dark Lab (MDL) is a Tulsa-based creative studio and performance brand built around one idea: Clean inputs. Clear outputs.
    We merge design, marketing, and science-based nutrition into one platform, helping creators, athletes, and small businesses grow with clarity and precision.

    Who runs My Dark Lab?
    MDL is independently owned and operated by Brandon Pascual under My Dark Lab LLC, Tulsa, Oklahoma.

    What does MDL offer?
    We operate across three core divisions:

    MDL Creative – design, branding, and digital marketing.

    MDL Supplements – clean-formulated performance products.

    MDL Members Area – exclusive access, discounts, and growth tools.

    Where is My Dark Lab located?
    Tulsa, Oklahoma, USA — serving both local and online clients.

  • 🔹 SUPPLEMENTS

    Are your supplements made in the USA?
    Yes. All MDL formulas are produced in GMP-certified U.S. facilities through our Rocktomic partnership.

    Are the products safe?
    All products follow FDA labeling guidelines and quality standards. None are intended to diagnose, treat, cure, or prevent any disease.

    What type of protein or ingredients do you use?
    We use high-quality whey isolate, plant proteins, amino acids, and clinically supported compounds, never proprietary blends or hidden fillers.

    How should I use the supplements?
    Follow the directions printed on each label. Always consult your physician before starting any new supplement.

    Are your supplements compliant for Meta ads and online sale?
    Yes. All messaging follows Meta’s Restricted Goods and Services policy and avoids medical or weight-loss claims.

  • 🔹 SHIPPING & ORDERS

    Where do you ship?
    We currently ship within the United States. Local pickup is available in Tulsa.

    How long does shipping take?
    Orders typically ship within 3–5 business days. Tracking is sent automatically once your order leaves the warehouse.

    Can I cancel or change my order?
    If your order hasn’t shipped yet, contact us at brandon@mydarklab.com for help.

    Do you offer returns or exchanges?
    For safety and quality reasons, supplements and digital products are final sale. Damaged or incorrect items will be replaced immediately.

  • 🔹 MEMBERS AREA

    What is the MDL Members Area?
    A private section of our site where members get lifetime 25% discounts on all products, creative services, and early access to new content, guides, and drops.

    How do I join?
    Visit mydarklab.com/members and select the Gold Membership. Subscription is $15/month and can be canceled anytime.

    What are the main benefits?

    25% off all supplements and design services
    Access to exclusive learning hubs and templates
    Member-only content, drops, and community features

    Can I cancel my membership?
    Yes. Log into your account and choose “Cancel Membership.” You’ll still have access until the end of your billing period.

  • 🔹 CREATIVE SERVICES

    What creative services do you offer?
    Brand identity, logo design, web design, content strategy, photography, social media management, and advertising campaigns.

    How do I start a project with MDL?
    Visit mydarklab.com/services and submit an inquiry or book a discovery call. We’ll follow up with a creative brief and proposal.

    Do members get discounts on creative work?
    Yes. MDL Members receive 25% off all service packages while their membership is active.

  • 🔹 BLOG & EDUCATION

    What is the “Actionable Growth Guides” blog?
    It’s our official blog where we share practical brand-building systems, design insights, and creative marketing frameworks.

    Where can I read the guides?
    Go to mydarklab.com/blogs/actionable-growth-guides - new posts drop every month.

    Can I comment or like posts?
    Yes. Comments are powered by Disqus (mydarklab) and simple liking is enabled, you can like posts without logging in.

  • 🔹 ACCOUNT & SUPPORT

    How do I access my account?
    Use the login button on the top right of the site or visit mydarklab.com/account.

    Forgot my password — what do I do?
    Click “Forgot Password” on the login screen to reset it via email.

    Who do I contact for help?
    Email brandon@mydarklab.com or use the contact form on our website.

  • 🔹 LEGAL & COMPLIANCE

    Is My Dark Lab an LLC?
    Yes. Registered as My Dark Lab LLC in the State of Oklahoma.

    Do you share my data?
    Never. We respect privacy laws and never sell or distribute your personal information.

    Do you provide medical advice?
    No. Content is for informational and educational purposes only. Always consult a healthcare provider before using any dietary product.

    What are your terms and policies?
    All terms, privacy, and disclaimers are listed at the bottom of our website and updated annually per our LLC requirements.

  • 🔹 QUICK CONTACT

    📧 Email: Brandon@mydarklab.com
    🌐 Website: www.mydarklab.com
    📍 Location: Tulsa, Oklahoma